Refund policy

Return & Refund Policy

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the item. We will work with you to resolve the issue through a replacement or refund.

Custom and Personalized Items

Because personalized items are made specifically for you, custom and personalized items are not eligible for return or refund due to a change of mind, incorrect personalization submitted by the customer, or other preference-based reasons.

Please double-check your personalization information before placing your order.

Other Returns

If you have an issue with your order that is not covered above, please contact us and we'll work with you to determine the appropriate resolution.

Contact Us

For questions about an order, return, replacement, or refund, please contact:

AJ's Craftworks
Email: AJsCraftworks@gmail.com